1. Overview

At Virosh Designs, customer satisfaction is important to us. Please review this Refund Policy before placing an order for our products or requesting design-related services. This policy is intended to operate in accordance with applicable Indian consumer-protection laws. Nothing in this policy limits any rights or remedies that cannot legally be excluded under Indian law.

2. Returns and Non-Refundable Situations

Refunds may not be available for a change of mind, a change in personal preferences, or a change in project requirements after work has commenced, except where a refund or other remedy is required under applicable law or agreed service terms. For customised products or design services, eligibility for a refund may depend on the work completed, the product condition, the agreed scope, and the applicable terms.

Products that have been used, altered, or damaged after delivery may not be eligible for return unless they are defective, damaged during transit, incorrectly supplied, or a remedy is otherwise required by law. These conditions do not remove any consumer rights available under applicable Indian law.

3. Damaged, Defective or Incorrect Products or Services

Please contact us as soon as possible if you receive a damaged, defective, or incorrect product, or if a delivered service does not match the agreed requirements. To help us review your request, please notify us within 48 hours of delivery or completion where reasonably possible and provide:

• Your order number or project reference.
• Clear photos, videos, or screenshots showing the product or issue.
• Photos of the original packaging and shipping label, where applicable.
• A brief description of the issue and the expected outcome.

If you are unable to report the issue within this period, please still contact us. Any time limit in this policy will be applied subject to applicable law and the circumstances of the case.

4. How to Request a Return or Refund

Contact the Virosh Designs customer-support team using the contact details provided on our website. Include your order number or project reference, relevant photos or screenshots, and a description of your request. We may ask for additional information reasonably needed to assess the request. Please do not send a physical product back until our support team has provided return instructions, unless applicable law requires otherwise.

5. Review Process

We will review each request based on the information provided, the condition of the product or status of the service, the agreed requirements, and applicable law. Depending on the circumstances, the resolution may include a repair, replacement, revision, refund, or another appropriate remedy. We will communicate the outcome and any next steps to you.

6. Approved Refunds

Where a refund is approved, it will normally be issued to the original payment method. If that is not reasonably possible, we will contact you to arrange an appropriate alternative, subject to applicable law and payment-provider requirements.

7. Refund Processing Time

After approval, refunds are generally initiated within 7–14 working days. The time taken for the amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution. If a delay occurs, please contact us with your order number or project reference.

8. Shipping Charges

Original shipping charges may not be refundable for a change of mind or customer selection error, where permitted by law. If a return or refund is due to our error, a defective product, damage in transit, or another circumstance for which we are responsible, shipping charges and related costs will be handled in accordance with applicable law.

9. Promotional and Discounted Items

Products purchased during promotional campaigns, clearance sales, or discounted offers remain subject to this Refund Policy and applicable law. A promotional or discounted price does not exclude a remedy for a defective, damaged, or incorrectly supplied product where a remedy is required by law. Promotional terms for design services will be subject to the conditions communicated at the time of purchase.

10. Policy Updates

Virosh Designs may update this Refund Policy from time to time. Any revised version will be published on this page with an updated date. Changes will not remove rights that have already accrued or rights that cannot legally be excluded.

11. Governing Law

This Refund Policy is governed by the laws of India, subject to applicable consumer-protection laws and the jurisdiction of consumer commissions or other authorities legally entitled to hear a dispute. Courts with competent jurisdiction in Tamil Nadu, India may hear disputes where legally appropriate.