1. Order Processing

At Virosh Designs, we aim to process and fulfil orders promptly. Physical product orders are typically processed within 1–3 business days after payment confirmation. Orders involving customised products, design preparation, or special requirements may require additional processing time. Orders placed during weekends, public holidays, or promotional periods may also experience delays.

2. Shipping Coverage

Shipping availability for physical products depends on the destination and courier services available for that location. Delivery options, where applicable, will be communicated during checkout or order confirmation. For digital products and online design services, delivery may take place electronically through email, download links, or other agreed communication channels.

3. Delivery Time

Estimated delivery times for physical products depend on the destination, courier service, and order-processing time. Any available delivery estimate will be displayed during checkout or communicated after dispatch. Delivery may be affected by public holidays, weather conditions, courier delays, or other circumstances outside our reasonable control. Delivery estimates are not guarantees unless expressly stated.

4. Shipping Charges

Shipping charges for physical products, where applicable, are calculated based on the delivery destination, order details, and available shipping service. Any applicable taxes or additional charges will be communicated before the order is confirmed, where required. Free-shipping offers, if available, are subject to the terms and conditions displayed by Virosh Designs.

5. Order Tracking and Service Delivery

Once a physical order has been dispatched, available tracking information will be shared by email, SMS, WhatsApp, or another suitable communication method. For digital products and design services, delivery updates, project files, or completion details will be shared through the agreed communication channel, depending on the nature of the service.

6. Delivery Information

For physical product orders, please provide accurate delivery information, including the recipient's name, phone number, complete address, and PIN code. Incorrect or incomplete details may delay delivery or result in an unsuccessful delivery attempt. For digital products and design services, please ensure that your email address and other contact details are accurate so that files, updates, and deliverables can be shared successfully.

7. Delayed or Failed Deliveries

Physical deliveries may be delayed due to courier interruptions, weather conditions, public holidays, service disruptions, or unforeseen events. If a shipment requires re-delivery after an unsuccessful delivery attempt, any additional charge will be communicated in advance and applied only where permitted by law. If a digital delivery or project handover is delayed, please contact the Virosh Designs support team for an update on the expected completion or delivery timeline.

8. Product and Service Availability

All orders and services are subject to availability, payment verification, and confirmation of the agreed requirements. Customised products and design services may require additional time depending on project scope, complexity, and customer-provided information. If a product or service becomes unavailable or a material pricing error is identified, we will contact you and explain the available options. If an order is cancelled after payment has been collected, any refund due will be processed in accordance with applicable law.

9. Returns and Refunds

Returns and refunds for eligible physical products, digital products, and design services are handled according to our Return Policy and Refund Policy, where applicable. Please review these policies for information about eligible returns, damaged or incorrect products, cancellations, and refund procedures. For customised products or services, eligibility may depend on the nature of the deliverable and the work already completed. Nothing in these policies limits any mandatory consumer rights or remedies available under applicable Indian law.

10. Governing Law

This policy is governed by the laws of India. Subject to mandatory consumer-protection laws and the jurisdiction of authorities legally competent to hear a dispute, courts with competent jurisdiction in Tamil Nadu, India may hear disputes relating to this policy.